Shipping Policy: We expect most in-stock orders to ship within 7 to 10 business days. If an item is on backorder, a member of our customer service team will reach out to you. We will send you a tracking number when your order ships. For priority shipping, please email: mail@stweed.com with the order number and authorization to ship priority. Include your "need by" date in the Special Instructions box.

Individual Shipping: If you are sending individual shipments to multiple addresses, additional charges will apply. A customer service representative will contact you with a quote for shipping and handling.

Shipping Address: IMPORTANT: Please provide a detailed shipping address, including suite number, floor, and/or an apartment number if applicable. Shipping addresses that are incorrect or fail to include the floor/suite/apt # are subject to address correction charges imposed by the carrier, and will be billed back to your credit card.

International Orders (including Alaska and Hawaii): Additional shipping charges apply for orders shipping outside the continental United States, such as freight, duties, VAT, broker fees, etc. Please allow a minimum of 10 business days. If you have a rush order and require express shipping, please email mail@stweed.com with the order number and authorization to ship express. Include your "need by" date in the Special Instructions box. If possible, group items to take advantage of the discounted rate for shipments over 140 lbs. For credit card orders, the additional international charges will be charged to your credit card. We will request your approval via email prior to shipping.Recent announcements regarding tariffs on imports may impact VAT and Duties for international shipments.

Return Policy: Up to 6 pieces of standard logo merchandise in new condition, with tags intact, may be returned within 10 days for a company store credit or exchange. We are unable to accept returns on custom orders. Program orders over 6 pieces are considered custom and cannot be returned. While Supplies Last items cannot be returned. Proof of purchase and a return authorization form is required for returns. Refunds are not available.

Please note: We are unable to make changes or additions to your order after it has been processed. The customer will be responsible for all shipping charges.