Thermal Mug

SHIPPING & RETURN POLICY

Credit Card Orders: Credit card orders that are changed to Purchase Orders or Cost Center orders will incur a 3% charge due to the credit card processing fee.

Shipping Policy: We expect most in-stock orders to ship within 7 to 10 business days. For priority shipping, please email mail@stweed.com with the order number and authorization to ship priority. Include your “need by” date in the Special Instructions box at checkout.

International Orders (including Alaska and Hawaii):
Additional shipping charges may apply for orders shipping outside the continental United States, such as freight, duties, VAT, broker fees, etc. Please allow a minimum of 10 business days. If you have a rush order and require express shipping, please email mail@stweed.com with the order number and authorization to ship express. Include your "need by" date in the Special Instructions box. If possible, group items to take advantage of the discounted rate for shipments over 140 lbs. For credit card orders, the additional international charges will be charged to your credit card. We will request your approval via email prior to shipping.

Return Policy: Up to 6 pieces of standard logo merchandise in new condition, with tags intact, may be returned within 10 days for company store credit or exchange. We are unable to accept returns on custom orders. Program orders over 6 pieces are considered custom and cannot be returned. Proof of purchase and a return authorization form is required for returns. Refunds are not available.